I agree with you on the figure painting, any of the figures I have seen them do did not look realistic at all. Most of their builds are generally out-of-the-box although sometimes they motorize airplanes. I assume the show is aimed at newer modelers or getting people into the hobby? But then they have their dioramas which are usually scratch built and can be pretty innovative. A couple of the ship models have been detailed with some pretty amazing dioramas.
Here's a good one, the guy does a nice job on a trolley car and then does a pretty amazing diorama of a real place.